IVR Simulator
NLU v3.2
📞 OmniSP IVR — 1-800-OMNISP1
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Supports IVR Intents:
BookStatusNegotiateCancelBillingDisputeFR/EN
Call Session Log
☎ Ready — dial number or press 📞 to call 1-800-OMNISP1
AI Help-Desk
GPT-4 · FR/EN
AI
OmniSP AI Help-Desk
Powered by GPT-4 · Responds in EN/FR · Not a human agent
Online
Quick Replies
NLU Intent Map
7 Intents
The NLU model classifies every user utterance (voice or text) into one of 7 intents before routing. Confidence threshold: 70% — below threshold routes to a human agent handoff prompt.
| Intent | Description | Priority | Routed To | Confidence |
|---|---|---|---|---|
| BOOK_SERVICE | Book a new service | High | Browse, Set Rate, Select Provider | 85% |
| NEGOTIATE_RATE | Counter or re-counter a rate offer | High | Negotiate Rate | 88% |
| BOOKING_STATUS | Get status of existing booking | High | Live Track | 92% |
| CANCEL_BOOKING | Cancel or reschedule a booking | Medium | Bookings | 79% |
| BILLING_INQUIRY | Invoice, HST, payment questions | Medium | Invoices | 81% |
| DISPUTE_CLAIM | File or check a dispute | Medium | Disputes | 76% |
| GENERAL_FAQ | Platform information, hours, how it works | Low | Knowledge Base | 94% |
Simulate Intent Detection
Select an intent above to see the NLU pipeline.
Conversation Flows
Book a Service Flow
📞 "Book a Service" — IVR Flow
System
📞 Incoming Call — OTP Auth + Account Verify↓
AI IVR
Welcome. Press 1 English / 2 French (Quebec CASL)↓
User
[presses 1]↓
AI IVR
Verified: Alex Johnson. Say a command or press: 1-Book, 2-Status, 3-Negotiate, 4-Billing↓
User
Book a service↓
AI IVR
Which service? State category or press # for list↓
User
Home Cleaning↓
AI IVR
Date and time preference?↓
User
Tomorrow afternoon, around $45/hr↓
AI IVR
Confirming: Home Cleaning, tomorrow PM, budget $45/hr. Sending to 3 providers. SMS confirmation in 10 min.↓
System
📲 SMS sent · Booking BK-2406 createdAvailable Flows
Book a Service
Active
Rate Negotiation
Active
Booking Status
Active
Cancel Booking
Active
Billing & HST
Active
Dispute Filing
Active
French / Quebec
Active
Human Handoff
Active
IVR Outbound (Reminder)
Coming
IVR Performance
Avg call duration3m 12s
Self-service resolution74%
Human escalation rate26%
Avg intent accuracy85%
French sessions22%