Platform Overview
Live
Total Users
28,412
↑ +340 this week
Active Providers
4,836
Ind:3,240 · Corp:1,100 · Agcy:496
GMV This Month
$1.28M
↑ +22%
Platform Revenue
$102K
~8% avg commission
Pending Verification
5
Open Disputes
2
Negotiations
147
Avg 1.4 rounds
Satisfaction Rate
99.2%
GMV Trend (6 months)
Bookings by SP Type
Platform Activity
✅
New provider approved: Ananya Bose
Toronto · Home Cleaning
2 min ago
🧾
Invoice generated: BK-2401 · $146.90
Ontario 13% HST · Rahul Mehta
5 min ago
💬
Rate negotiation: BK-2395 completed
EliteStaff ↔ Alex Johnson · 1 round
8 min ago
⚠️
Dispute filed: DS-0142 · $100.57
Alex J. vs UrbanStaff Inc.
12 min ago
Provider Verification
All (5)
👤 Individual (2)
🏢 Incorporated (2)
🏨 Agency (1)
👤 IndividualSP-08912h ago
Ananya Bose
Home Cleaning & Elder Care · Toronto, ON
Gov ID ✓Service Cert ✓
🏢 IncorporatedSP-08905h ago
Luca Ferrari Inc.
Appliance Services · Vancouver, BC
Gov ID ✓Business Insurance ✓BN# ✓GST/HST# ✓Cert of Inc ✓
🏨 AgencySP-08891d ago
EliteStaff Agency
Event & Hospitality Staffing · Toronto, ON
Company Insurance ✓Business License ✓BN# ✓GST/HST# ✓8 workers registered
👤 IndividualSP-08881d ago
Omar Farouk
Logistics & Delivery · Montreal, QC
Gov ID ✗References ✓
🏢 IncorporatedSP-08872d ago
UrbanCorp Services
Office & Admin · Calgary, AB
Gov ID ✓Insurance ✓BN# ✗GST/HST# pending
Dispute Resolution
2 open
🚩 OpenDS-0142Raised Dec 1
Pest Control
User: Alex J. · Provider: UrbanStaff Inc. · BK-2351 · $100.57
User Complaint:
Service not completed — pests still present after treatment
⟳ Under ReviewDS-0138Raised Nov 28
Plumbing Repair
User: Sarah K. · Provider: FastFix Corp · BK-2318 · $178.00
User Complaint:
Provider arrived 3h late, partial job done
✓ ResolvedDS-0130Raised Nov 20
Home Cleaning
User: John M. · Provider: CleanPro Agency · BK-2290 · $92.00
User Complaint:
Worker damaged furniture during service
✓ Resolved — Refund issued
Platform Configuration
Commission Rates (by SP Type)
👤 Individual
Solo professionals
%
🏢 Incorporated
Registered businesses
%
🏨 Agency
Multi-worker agencies
%
Platform Rules
Auto-accept timeout
Hours after completion
Negotiation rounds
Max rounds
Negotiation timeout
Minutes per round
Re-assignment limit
Max AI re-assigns
Dispute window
Hours to file
Payout schedule
Days to release
GST Exemption
Individual SP threshold
🇨🇦 Canadian Tax Rates
Ontario
HST
British Columbia
GST+PST
Quebec
GST+QST
Alberta
GST
Nova Scotia
HST
Manitoba
GST+RST
Saskatchewan
GST+PST
NB/NL/PEI
HST
Individuals below $30K/yr GST-exempt. Corp & Agency must collect. Source: CRA.
🔔 Alerts
Low Provider Alert
Flag categories <10 providers
High Pass Rate Alert
SP pass rate >40%
Negotiation Fail Alert
3-round failures >5/day
Tax Variance Alert
Unusual tax amounts
Analytics
Last 30 days
90 days
12 months
Total GMV
$4.2M
↑ +28% YoY
Total Bookings
42,180
↑ +19% YoY
Avg Neg. Rounds
1.4
72% accepted R1
Provider Utilisation
78%
Agency:84% · Ind:74%
User Growth
Top Categories
| Category | Bookings | GMV | Avg Rate | Neg. Rounds | Pass Rate |
|---|---|---|---|---|---|
🏠Home Cleaning | 14,280 | $892K | $54/hr | 38% | 12% |
❄️Appliance Services | 6,120 | $641K | $68/hr | 42% | 18% |
🏨Hospitality | 5,840 | $380K | $28/hr | 45% | 22% |
🎪Events | 3,960 | $310K | $24/hr | 55% | 31% |
🧓Care Services | 3,800 | $285K | $32/hr | 28% | 8% |
B2B Corporate Accounts
★ v3.0
Active Corp Accounts
14
Monthly Admin Fees
$2,086
14 × $149/mo
B2B GMV (This Month)
$48,200
B2B Commission (12%)
$5,784
| Company | Seats | GMV | Status | Plan | Actions |
|---|---|---|---|---|---|
FirstService Residential Toronto, ON | 12 | $8,400 | Active | Corporate Pro | |
Cushman & Wakefield Vancouver, BC | 8 | $6,200 | Active | Corporate Pro | |
Oxford Properties Toronto, ON | 15 | $11,800 | Active | Enterprise | |
Choice Hotels Canada Montreal, QC | 6 | $4,100 | Active | Corporate |
Provider Trust Scores
★ v3.0
Avg Platform Score
78
Under Review
8
Auto-Deactivated
2
Excellence (>90)
312
| Provider | Type | Score | On-Time | Re-book | Disputes | Action |
|---|---|---|---|---|---|---|
| Rahul Mehta | 🏢 | 94 | 98% | 74% | 2% | |
| Mei Liang | 👤 | 97 | 99% | 82% | 1% | |
| CleanPro Agency | 🏨 | 91 | 95% | 68% | 3% | |
| Omar Farouk | 👤 | 38 | 72% | 18% | 14% | |
| FastFix Corp | 🏢 | 26 | 61% | 12% | 22% |
Monetisation Dashboard
★ v3.0
Pro Subscriptions MRR
$9,800
200 active subs
Promoted Listings
$6,400
This month
Background Checks
$2,100
420 checks
Insurance Referrals
$8,400
140 policies
Revenue Streams (This Month)
Growth Channels
★ v3.0
🏙️ City Partners
Vancouver, BC
Northwest Ops Inc.
$28K GMV/mo
ActiveMontreal, QC
Services Québec Ltée
$19K GMV/mo
ActiveCalgary, AB
Prairie Service Partners
$14K GMV/mo
ActiveHalifax, NS
— Pending recruitment
—
Recruiting📊 Referral Programme
User Referrals (MTD)
284
SP Referrals (MTD)
47
Credits Issued
$5,680
Conv. Rate
64%
White-Label Pipeline
Greenfield Property Mgmt.In Trial
Azure Hotels CanadaProposal Sent
Metro Housing CoopInitial Call